Meanest Airline?

2010 was a great year for the airline industry, with U.S.airlines recording the highest profits in more than 10 years. Every airline except for American Airlines had positive profits for that year. However, because of increasing baggage fees, airfare increase, elimination of free food and other factors, customers weren’t happy. According to a Business Insider study, four major U.S. carriers made their way onto the 18 worst companies in America. The meanest major carrier was United. It had the second highest customer complaint rate of all airlines in 2010. The meanest regional carrier was American Eagle. The major contributing factors for the title was that they had the most incidents of mishandled baggage and the highest involuntary denied boarding rate in 2010. The most complained about airline was Delta. Off all the 2011 Airline Quality Rating report, it had the highest complaint rate. JetBlue won the most likely to be unsafe title, with 17 documented incidents out of 219,000 flights in 2010. Finally Delta, US Airways and Continental were all dubbed most likely to overcharge for bags.
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